Refund policy

Last Updated: November 4, 2026

At Everstride, your comfort and satisfaction are important to us.

We want every customer to feel confident when shopping with us. Please review our Return & Refund Policy to understand your options if your order does not meet your expectations.

1. Our 45-Day Fit Guarantee

Finding the right fit matters, especially when it comes to compression socks.

That's why we offer our 45-Day Fit Guarantee.

If your Everstride socks do not fit comfortably, you may request a size replacement within 45 days of receiving your order.

To request assistance:

Email info@everstridesock.us within 45 days of delivery.
Provide your order number and explain the sizing issue.
Tell us which size you would prefer.
Our support team will review your request and arrange an eligible replacement.

For approved size-replacement requests under this guarantee:

The replacement size is provided free of charge.
You do not need to return the original pair.
Replacement availability is subject to current stock.

This guarantee applies to fit-related concerns and is separate from your statutory consumer rights.

2. Return Eligibility

We accept eligible returns for defective, damaged, or incorrect products.

For these issues, please contact us within 14 days of receiving your order whenever possible.

To qualify under our standard voluntary return procedure:

The issue must relate to an incorrect, defective, or damaged product.
The customer must provide the order number and sufficient information to help us investigate.
If a physical return is necessary, our customer support team will provide instructions.

For hygiene reasons, ordinary change-of-mind returns of worn or washed socks are not accepted under our voluntary return policy.

However, this restriction does not affect the 45-Day Fit Guarantee or any mandatory cancellation, return, or other consumer rights available under applicable law.

3. How to Request a Return

To request a return, exchange, or refund, please email:

info@everstridesock.us

Include the following information:

Your full name
Order number
Email address used during checkout
Description of the issue
Photographs showing any defects, damage, or incorrect products, where relevant

Our customer support team will review your request and provide further instructions.

Please do not send products back without contacting our support team first.

If a return is required, we will provide the appropriate return instructions and address.

4. Damaged, Defective, or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible.

After reviewing the issue, we may offer:

A replacement product
An exchange
A full or partial refund, as appropriate

Where a return is necessary because of our error or a confirmed product defect, we will cover reasonable return shipping costs.

We may request photographs or additional information to verify the issue.

5. Return Shipping Costs

For defective, damaged, or incorrect products, Everstride will cover reasonable return shipping costs when a return is required.

For other returns that we voluntarily approve, customers may be responsible for return shipping costs unless otherwise required by law.

Any applicable return shipping arrangements will be communicated before the return is authorized.

6. Refund Processing

Once your return or refund request is approved, we will process the applicable refund within 14 days, or sooner where required by law.

When a physical return is required, the refund timeline may depend on receipt of the returned goods or acceptable proof of shipment, subject to applicable consumer laws.

Refunds are generally issued to the original payment method used at checkout.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

7. Original Shipping Charges

If the return is caused by an incorrect, defective, or damaged product, the original standard shipping charges will be refunded where required by law or as part of the approved resolution.

For other approved returns, original shipping charges may be non-refundable unless applicable law requires otherwise.

8. Order Cancellations

If you need to cancel an order, please contact us immediately at info@everstridesock.us.

We will make reasonable efforts to cancel your order before shipment.

Once an order has shipped, immediate cancellation may no longer be possible through our standard order-processing system.

You may still request a return, refund, or exercise any applicable statutory cancellation rights.

9. Non-Returnable Items

Under our voluntary return policy, the following items are generally not eligible for standard returns:

Used or washed socks, except where covered by the Fit Guarantee or applicable law
Products damaged through misuse
Products returned without following reasonable return instructions
Personalized products, where an applicable legal exception permits exclusion

These restrictions do not exclude rights relating to defective goods or other mandatory consumer protections.